SERVICE

SERVICE & CONSULTING

Customer satisfaction is our pursuit, customer appreciation is our motivation.

We work with customers to serve end-users and provide complete life cycle services.

We provide one-stop service including: Training, Technology, Consultation and Market.


DESIGN

Customization development: In order to adapt to customer’s hardware systems, we customize our development based on existing systems.

DEPLOYMENT

Debugging support; Field deployment; Personnel training: Serving customers and satisfying end users.

UPGRADE

System upgrade; Information service; Real-time maintenance: Dealing with emergency problems and providing system upgrade service.

MARKETING

Sales support; Solution service; Shared market: Jointly support customers and end-user market, create win-win situation.

SERVICE PROCESS

01

Learn Customer Needs

Listen to customers' problems and specific needs, communicate with customers about specific matters of service.

02

Develop Solutions

According to the different situations of different customers, we develop specific solutions that are in line with the actual situation in detail.

03

Execute Solutions

We execute the solutions with the highest efficiency, keep communication with customers, and actively respond to customers' queries and requirements.

04

Improve Solution details

According to customer feedback, we continue to improve the service until customer is satisfied.

Service Promise

  • ● 7 x 24 Computer room on duty

  • ● 7 x 24 Technical Service Hotline

  • ● 7 x 24 Harmful Information Processing

  • ● 7 x 24 On-site reception in computer room

  • ● 7 x 24 Full-time server monitoring

  • ● 7 x 24 Full-time senior technical engineer on-site support

SERVICE & CONSULTING

Frequent Questions

Q&A forums provide convenient and efficient solutions to problems. (Click to feedback)   

Data Download

Provide customers with detailed and comprehensive information and technology sharing. (Click to download)   

Email

Provide customers with responsive Email consulting and answering questions. You can send questions or requests directly to our mailbox: market@bitorobotics.Ltd.   

Questionnaire feedback

With the template for problem feedback, customers can provide corresponding information when they encounter a series of problems. Solve problems more efficient and professional. (Click for feedback)   

Hotline

7 x 24 customer service hotline: 021-64359166   

Site support

7 x 24 professional technical team on-site support